When You Know You Found The Right People

Last week I shared a professional moment of failure in Imperfect People (Like Me) Make Mistakes. I made a human, scheduling mistake by adding an important workshop on the wrong day of my Google calendar. I then forced myself to snap out of my shame spiral—figuring out a way to get there with enough time in order to make it a meaningful experience for people.

In that piece, I focused on how I responded to my mistake and who I stepped up to be. But what has been lingering from this experience and is no doubt one of the most significant factors in my moving through it, was how my people showed up for me in that moment.

Mid-failure, I called my friend and colleague on my walk to the subway and she jumped into action on my behalf. She Googled my fastest route and mode of transport—WHILE giving me a pep talk.

Then, two minutes into my subway ride, another close friend simply appeared on my train car. It felt like a gift from the universe. She reminded me that I know my content, this is what I do best—and I will just do it.

After I was home, I called my colleague and mentor with whom I was collaborating on this project. I love working with her company, so I worried about her reaction. Without missing a beat she said, "You showed them what leadership looks like."

Wow, right back at you, friend. In hearing these words I realized, I have truly found the right team. The people who have my back, support me, believe in me, push me beyond what I even know I’m capable of…and also know I’m human and that I make mistakes. Gratitude replaced the shame of my failure and I began to feel whole again.

My favorite reaction, though, was from my husband. When I texted him what had happened that evening as I safely sat back on my couch, in comfy clothes, he texted me this image.

First laugh of the day! Twelve years ago, we had tickets to see Genesis with friends. Our friends texted us one evening while we were at home eating takeout. "Where are you guys? The show is about to start!"

We figured out that my husband put the show on our calendar for the wrong day. With one image he was able to say, "You’re not alone." And make me smile all at once.

Imperfect People (Like Me) Make Mistakes

I am a woman, a coach and a writer, preaching the gospel of compassion for thyself. And yet, as an entrepreneur in the client service business, I secretly hold myself to a higher standard. Especially when it comes to time and reliability.

I confirm all appointments a day or two in advance.

I arrive early, even when it’s uncool.

I’m the one at the party cutting the lemons and limes as the other guests file in.

I live and breathe by my Google calendar/s.

And in my less gracious moments, I’m the rigid one laying into my inner circle people for lateness and last-minute cancellations. You know who you are, and this piece is one part empathetic ode to you.

It’s within this stranglehold on perfectionist professionalism that I found myself in a failure of my own doing.

After two full days of onsite coaching for a corporate client, I was at home, in shorts and a t-shirt, resting and refueling, preparing for a corporate workshop the next day. All of the workshop materials had been sent more than a week in advance. I had time for a couple of calls and a walk in the park. Time to visualize and organize my thoughts, and to get a manicure to make sure I was polished for my topic of Personal Branding.

I was about to join a video call when my phone rang. It was the client. The workshop was not the next day, but that very day—beginning in 30 minutes. And it was nearly an hour away from my home.

I was in shock. Stunned. I could barely form a sentence. It had been on my calendar for the following day for months. I was sure of it. But I didn’t have time to backtrack on emails. And I had a sneaking suspicion it was my mistake. I wanted to vomit or just say I couldn’t do it.

But instead, I put on a dress, some heels, ignored my chipped nails, grabbed my makeup bag for the subway ride, apologized from my deepest depths and said, "I’ll be there in an hour."

I texted the client to get everyone started on the worksheets during my subway ride, offered an additional webinar or extra session to make up for what I knew was my fault. And I made it. 36 minutes late—but with a self-pep talk in the elevator and a joke to state the obvious in my intro—I jumped right in.

That phone call will surely replace my, "showing up for final exams after missing half the year of Spanish class" track, as the new number one spot on my stress dreams playlist. There’s no getting around it. It was bad: truly my worst professional mistake to date.

The shame ran deep. Mostly because I made this blunder around a value I hold dear: Integrity. In talking myself through it over the past weeks, looking for the lesson and most importantly—forgiving—I recalled the things I often say to clients when they are reminded of their imperfections.

"You are doing your best. You’re human. As much as you hate to admit it, you too make stupid mistakes. It’s how you show up after the mistakes that make you who you are."

And what pulled me from my shame is how in the face of that moment, I rose to be who I know I am. A woman with both integrity and flaws, with expectations of excellence and compassion for myself. And most of all, human.

When To Put An Experiment To Bed

For the past few months, I’ve been working on an experiment: a new networking membership that would supplement my corporate workshops and 1:1 coaching.

I fell in love with the idea. The name. The impact it could have on women’s lives.

And I did as I tend to do. I talked about it with my people. I inspired them to believe in its importance. And they cheered me on, as they always do.

Then, without warning, I felt stuck. I chose to file my papers, label my expenses, log my coaching hours—anything to avoid moving forward on my membership.

I judged myself for:

Allowing fear to paralyze me.

Letting my people down.

Being the kind of person who gets stuck.

I skipped my weekly writing time one week because I knew this would be the only post I could write. My writing is my joy, my escape and the place I find my answers. Denying myself that time was a wake up call. I knew I had to put the weapons down.

I gave myself permission to pause and received it like a gift.

Relief and renewed trust in my intuition washed over me.

In quiet, compassionate non-judgment, I looked at the membership with new eyes. It wasn’t fear holding me back.

I was energized by the mission, but not the work—and this is a critical element in a career of my design. This is why I commit to experimenting—to see if the work is energizing and worth pursuing.

This time, in this moment, it wasn’t. It isn’t. And that’s part of the process. The membership is one of hundreds of ways I can fulfill my mission of getting more women into positions of power. My commitment is to the mission, not to the specific tactics that get me there. I know for the work to be top quality and make the broadest possible impact, it must be something that taps into my unique gifts—driven by my curiosity and energy.

I often talk to my clients about something I call The Inspired No. It’s a strategy to say No to a friend, colleague or potential partner so that you authentically acknowledge the exciting work he or she is doing AND offer a “no for now.” That’s the perspective I’m bringing to my membership and everyone I enrolled in moving forward with me on it. I know it’s not right for me, right now. I feel sure of this. And I’m leaving the door wide open to potentially discover a way for it to energize me somewhere down the line.

One humbling lesson I’m learning one more time is that I will always be the kind of person to get stuck. Because I’m a person and it’s in our DNA. But it’s how I respond to my stuckness that reminds me of the choices I continue to make. I am learning in the face of mistakes, building my resilience muscles and using these moments as points of connection with the flawed and beautiful humans I serve.

How To Build A Personal Brand When You're In A Virtual Role

The nature of work is changing. Flexibility is gaining acceptance. Remote and virtual roles are growing in popularity. Organizations are catching on to the increased employee engagement that can come from remote work in addition to the organizational cost-savings and reduced environmental impact.

All that said, sometimes when you’re in a virtual or remote role, it’s easy to get lost in the background, to be forgotten or overlooked. How does one navigate a career, become visible in an organization, build deep relationships and reach for desirable projects and assignments when the rules of the game have changed?

When I work with clients who come to me in this situation, we focus on these 5 ways to build up their personal brands to help them continue to connect with their work, their colleagues and their leadership.

1. Be you
Take the time to get clear on your strengths and also what makes you different from your colleagues. Do you come from a different industry or discipline than most of your peers? Leverage those differences as a way to add a new slice of value to projects and teams instead of trying to fit into the pack. If you’re struggling to figure out your gifts, do one of my favorite self-esteem boosting exercises: ask 5 people in your life what they see as your strengths. (You’re welcome!).

2. Look like you’re at work
Love it or hate it, video conferencing is here to stay. Even though you’re at home and your dog may be lying on your feet, when you have video calls you should look professional (at least from the waist up!). Wear a nice shirt, do something with your hair and make sure the part of your office that’s on camera is neat-ish. This is an opportunity to remind people who you are and let some elements of your brand shine through. Do you have a bookshelf behind you with some favorite books? Photos of your family? Your meditation pillow? Whatever it is, this is an opportunity to share a piece of you without leaving your home.

3. Choose action and participation, early and often
There’s no sitting on the sidelines in meetings or on teams when you’re a remote worker. You must participate. You must share points of view. You must be visible. For some, this takes practice. If you’re struggling to get a word in with a vocal crew—I get it. Phone and video calls can often be awkward with timing. Talk to a colleague who will be in the room ahead of time and set him or her up to ask you for your POV in the meeting or to back you up after you’ve made a good point.

4. Volunteer in meaningful ways
Note some areas to help the organization that are not part of your job description AND are also things that are important to you. If you’re committed to environmental causes perhaps you can help your organization with a recycling policy or set up a service day with your team where you can contribute time to an environmental non-profit. If you want to bring together a women’s leadership group or plan a speaker series—these are great ways to experiment with new skills and projects—and be known for the causes and work that’s meaningful to you.

5. Prioritize relationships
No matter whether you’re in the office or remote—building and maintaining deep professional relationships is critical to effectively navigating your career. When you’re in a virtual role, you can do this by setting up virtual coffee meetings with colleagues to connect, staying in touch with your manager regularly and setting up occasional days of meetings on-site so that you have in-person time with your team and beyond. Make an effort to remember the names of partners and kids and dogs. These details go a long way in building trust and showing that you care about the lives of your coworkers.

While the benefits of remote work for employees are clear—flexibility, reduced stress from a commute, and the ability to get solitary work done—if your goal is to be promoted and known within your organization, it takes some extra effort to step onto that path. It also takes a level of self-motivation, energy management and the ability to know when you need to step away from your laptop and talk to a person. Knowing all of this can help you decide whether or not a remote role is for you and whether you can tweak your approach to make it work. As someone sitting on a couch writing this, I’m relaxed and grateful for the direction work is taking. And I’m also ready for my moment to go talk to a person. Right. Now.